SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing UniqueByDaniella. Each candle is hand-carved with care, and we want your shopping experience to be smooth and enjoyable.

Please review our Shipping & Return Policy below.

Shipping Policy

Processing time is 3–7 business days before shipment. During holidays or busy seasons, processing may take slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on location and order weight.

Estimated delivery times: 3–8 business days

Delivery times may vary due to carrier delays, weather conditions, or customs.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Packaging

Each candle is delicate and uniquely carved. We package every item with protective materials to ensure safe delivery.

Incorrect Address

If a package is returned due to an incomplete or incorrect address provided at checkout, reshipping fees are the customer’s responsibility.

Damaged or Defective Items

If your candle arrives damaged, we will replace it or issue a refund.

To qualify, please contact us within 48 hours of delivery and include clear photos of:

The damaged candle

Inside and outside of the packaging

The shipping label

Once verified, a replacement or refund will be arranged.

Incorrect or Missing Items

If you received the wrong item or something is missing, contact us within 24 hours and we will correct the issue at no cost to you.

Cancellations

Orders may be cancelled within 12 hours of purchase. After that, production begins, and cancellation may not be possible.

For any questions about shipping or returns, please contact us: